Terms and conditions

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These general conditions of sale govern all the orders that the buyer makes by the online shop of ToolTonic, Swiss-Tonic Sàrl, Rue de la Cheminée 3, 2065 Savagnier, Switzerland, Hereinafter referred to as Tooltonic.

Acceptance of conditions

Before sending the order, the customer acknowledges having read the conditions stated on this screen and expressly declares to accept them without reservation.

Conclusion of the contract

A firm order for items in the shopping cart is placed when the customer clicks the button « I confirm my order » on the page « Payement ».
ToolTonic immediately confirms the acceptance of the order to the customer, to the email address that he has indicated when registering. The customer will then be informed of the delivery follow-up.

By placing an order, the customer certifies to be 18 years of age or older.

Product specifications

Tooltonic warrants that the merchandise corresponds to the characteristics and functionalities indicated that no defect affects its value or its fitness for the intended use.

Price and shipping costs

For an order delivered in Switzerland or Liechtenstein, Swiss VAT (7.7%) is included in the total cost. This means that prices are inclusive of all taxes (TTC).

For residents OUT OF Switzerland and Liechtenstein, Swiss VAT (7.7%) is automatically withdrawn from the price of the products if the delivery address is a in a country different from Switzerland or Liechtenstein. This means that prices are exclusive of tax (HT).

Attention, the VAT of the country of DESTINATION and the customs charges will be cashed by the conveyor at the time of the delivery.

In case of error in the price displayed on a product, a discount or shipping cost, ToolTonic reserves the right to correct the price while offering the choice to the customer to cancel the order and be refunded if the new price does not suit him.


The exact shipping costs are indicated when finalizing the order. They are the responsibility of the buyer if the total amount of the order does not exceed the minimum required to be offered by Tooltonic.

Shipping costs for Switzerland and Liechtenstein:

Free for small items that can be sent in an envelope

CHF 7.00 for an order amount lower than CHF 140.00

Free for all orders from CHF 140.00


Shipping costs for most European countries:

CHF 9.00 for small items that can be sent in an envelope

CHF 15.00 for an order amount lower than CHF 200.00

Free for all orders from CHF 200.00

Exception for orders including X-FLAT ski and snowboard folding workbench
CHF 37.00 for an order amount lower than CHF 400.00
Free for all orders from CHF 400.00


Shipping costs for many other countries:

CHF 9.00 for small items that can be sent in an envelope

Free for small items that can be sent in an envelope from CHF 200.00

CHF 23.00 for an order amount lower than CHF 300.00

Free for all orders from CHF 300.00

Exception for orders including X-FLAT ski and snowboard folding workbench
CHF 76.00 for an order amount lower than CHF 500.00
Free for all orders from CHF 500.00

Special conditions for ski and snowboard competitors, coaches and instructors

On request Tooltonic offers a 10% discount to ski and snowboard competitors, coaches and instructors.

To receive, they must create an account and send a copy of their certification to Tooltonic by e-mail before the first order. Tooltonic will perform the necessary checks and, if all is in order, activate the discount. The customer will be notified by email that from this moment he receives the discount. Tooltonic reserves the right to refuse any request without providing any justification, as well as to remove this benefit at any time by having previously notified its client.


Packages are usually sent by post. The goods are carefully packaged in good quality cartons.

The delivery period, upon receipt of payment, is usually 2-4 business days for Switzerland and Liechtenstein. For EU countries, the deadline is usually 4 to 12 working days. For deliveries to other non-EU countries, the lead time may be longer. Tooltonic can not be held responsible for any delay inherent in postal or customs services.

Please indicate a delivery address where the parcel can be received during the day (eg place of work) and indicate your phone number to be reachable during the day

In case of error of delivery address indicated by the customer, ToolTonic can not be held responsible for the impossibility of delivering the product.

If exceptionally products ordered were not in stock, ToolTonic is entitled to make partial deliveries. Payments made for undeliverable products are refunded immediately

Payment methods

The payment is made in the following way (at the customer’s choice): credit card via PayPal, PayPal account, Postfinance Card, Postfinance E-finance or by bank transfer. In the latter case, the bank charges for transfers from abroad are the responsibility of the customer.

Payments via PayPal are debited from the customer’s account at the time of order.

Once your order has been placed, you will automatically receive a confirmation of your transaction by e-mail to the address you have indicated.


The warranty takes effect on the date of delivery of the item, date on the delivery note that the buyer must keep. The warranty period is two years, it does not cover damage due to poor maintenance, non-compliance with the instructions for use and it does not apply to normal wear and tear. In accordance with law, the customer must notify us of any defect or anomaly of the goods delivered to allow us to remedy.


We are committed to giving you complete satisfaction for all of our products and services. In accordance with current legislation governing mail order, the buyer has 7 days after receipt of the goods to return the products ordered if he wishes to exchange or be refunded

All returns must be previously reported in writing to the e-mail address info@tooltonic.com.

Returned products must be complete, in their original packaging and condition, accompanied by their accessories and a copy of the delivery note.

The return costs are the responsibility of the buyer.

Returns must be addressed to:


Swiss-Tonic Sàrl

Rue de la Cheminée 3

CH-2065 Savagnier


Tel. +41 79 444 71 82

      +41 79 234 99 26 


After receipt of the goods, the purchase price will be refunded or the goods will be replaced without delay to the customer, subject to a deduction for any damage or wear of the goods.

Data protection

ToolTonic undertakes to comply with the provisions of the Federal Data Protection Act. All personal data provided by the customer is treated confidentially and will not be transferred to third parties. The customer has the possibility to modify his personal data at any time in the space « My account «.

Discount Codes: The customer does not have the right to disclose a discount code to a third party.


Tooltonic assumes no responsibility for errors that are not within its area of responsibility, including errors of telecom operators, hosting or other services.

Litigation, applicable law and jurisdiction

In the event of a dispute, the buyer will first contact ToolTonic, who will endeavor to find a solution that is acceptable to all parties. Tooltonic can not be held responsible for damage of any kind, material or bodily, which could result from the misuse of the products marketed. The contractual relationship between the customer and Tooltonic is subject to the laws of Switzerland. The place of jurisdiction is La Chaux-de-Fonds.

Final provisions

If parts of these terms and conditions should be repealed, this does not affect the validity of the remaining provisions. In place of the repealed provisions, the relevant legal and corresponding provisions will be valid.